Thank you for choosing Hopin  your trusted destination for fresh seafood and premium meats. We are committed to ensuring that your order reaches you in the quickest, safest, and most hygienic manner possible.

1. Delivery Timelines

Once your order is confirmed, our delivery team ensures that it reaches your doorstep within 30 Minutes*, depending on your location and order volume.
All meat and seafood products are freshly prepared, vacuum-sealed, and dispatched the same day to guarantee maximum freshness, tenderness, and hygiene.

2. Packaging & Quality Assurance

Every order is handled with the utmost care:

• Products are packed in vacuum-sealed, tamper-proof pouches to maintain hygiene and freshness.
• The entire process — from slaughtering to packaging — is carried out on the same day of dispatch to ensure only the finest quality reaches your kitchen.
• Our cold-chain logistics maintain an optimal temperature throughout transit.

3. Delivery Charges

Shipping and handling charges may vary based on:

• Product type and category
• Order weight or volume
• Packaging requirements and delivery location

Applicable delivery charges (if any) will be clearly displayed during checkout before payment confirmation.

4. Missed or Unattended Deliveries

Please ensure that someone is available at the delivery address to receive your order.
If our delivery team is unable to complete the delivery due to the recipient’s unavailability or incorrect address details, the order will be returned to our facility.
Unfortunately, refunds or replacements cannot be issued in such cases due to the perishable nature of our products.

To avoid inconvenience, we recommend keeping your contact details updated and ensuring availability at the estimated delivery time.

5. Order Tracking

You will receive timely notifications via SMS or email once your order is dispatched.
For real-time updates, you can contact our customer care team with your order ID.

6. Customer Support

For any delivery-related questions, assistance, or concerns, please reach out to us at:
📧 info@hopin.co.in
📞 1800 267 6677

Our support team is happy to assist you with order tracking, rescheduling, or resolving delivery issues promptly.

Thank You for Trusting Hopin

We truly appreciate your confidence in us. Every order you place motivates us to deliver fresh, hygienic, and high-quality seafood and meat to your home — swiftly and safely.