Last updated: [31/10/2025]

Welcome to Hopin, operated by Hop-in Farm and Fish Pvt. Ltd. (“Company,” “Hopin,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website www.Hopin.co.in, mobile site, or any other related digital platform (collectively referred to as the “Platform”).

We value your trust and are committed to maintaining transparency and integrity in handling your personal data.

1. Acceptance of Policy

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree, please discontinue using the Platform immediately.

This Policy is an integral part of our Terms of Service, and all capitalized terms not defined here carry the meanings outlined in the Terms.

2. Information We Collect

Hopin collects different types of data to provide and improve your shopping experience.

A. Information You Provide Directly

When you create an account, make a purchase, or contact us, we may collect:

• Full name
• Mobile number
• Email address
• Delivery address and PIN code
• Payment and billing details (handled securely via third-party payment gateways)
• Feedback, reviews, or customer service inquiries

B. Visitor and Event Participation Data

We may also collect voluntary information such as:

• Name and email when subscribing to newsletters or participating in surveys or contests
• Details shared during loyalty programs or feedback submissions

C. Financial and KYC Details

Payments on Hopin are processed securely through authorized payment gateways like Razorpay.
We do not store or retain your card or bank details.
Such information is governed by the respective payment processor’s privacy policy.

D. Usage Data

We collect technical data about how you interact with our Platform, including:

• Access dates and times
• Pages viewed, clicks, and session duration
• App or browser crashes
• Device identifiers, browser type, and IP address

E. Device Information

We may gather limited details from your device for performance and security, such as:

• Device model, operating system, and settings
• Network type and carrier information

F. Cookies and Tracking Tools

Our Platform uses cookies and similar technologies to:

• Remember your preferences and language settings
• Analyze traffic and usage trends
• Improve performance and user experience

You can disable cookies in your browser, but some site features may not function properly without them.

G. Advertising Data

Third-party advertising partners may use cookies or pixel tags to display relevant ads.
We do not control or take responsibility for the data collection practices of third-party advertisers.

3. How We Use Your Information

We use the collected data for legitimate business purposes, including:

• Processing and delivering orders
• Managing your account and preferences
• Communicating order confirmations, offers, and service updates
• Personalizing your experience based on your activity
• Improving our products, website, and marketing campaigns
• Responding to queries, feedback, or complaints

We may also analyze user trends to enhance customer satisfaction and operational efficiency.

4. Sharing of Personal Information

Hopin does not sell your personal data.
However, we may share limited information under specific circumstances:

A. Third-Party Service Providers

We collaborate with trusted partners to perform essential functions such as:

• Payment processing (e.g., Razorpay)
• Logistics and order delivery
• Marketing analytics and cloud hosting

These partners are bound by strict confidentiality agreements and use your data only for authorized purposes.

B. Advertising Partners

We may allow ad networks to display Hopin promotions on other websites.
Such partners may collect anonymous behavioural data to provide targeted ads — but never personal identifiers.

C. Government or Legal Requests

We may disclose information when required by law or government authorities to:

• Investigate suspected fraud or illegal activity
• Comply with legal or regulatory obligations
• Protect the safety or rights of users and the Company

D. Business Transfers

In case of a merger, acquisition, or restructuring, your information may be transferred as part of the business assets, while maintaining this Policy’s commitments.

5. Data Security

We implement advanced physical, electronic, and organizational safeguards to protect your data from unauthorized access, alteration, or misuse.

Security Measures Include:

• Encrypted data transmission using SSL protocols
• Firewalls and intrusion detection systems
• Strict internal access control and authentication procedures
• Regular vulnerability testing and security audits
• Employee training and confidentiality agreements

While we take all reasonable steps to secure your data, no online system is 100% secure. You share information with us at your own risk.

6. Data Storage and Retention

We retain your personal information only as long as necessary for business, legal, or operational purposes.
Once the purpose is fulfilled, your data is either securely deleted or anonymized in compliance with applicable regulations.

Stored information may include:

• Profile details (name, email, phone, address)
• Transaction records and delivery details
• User preferences or settings

7. User Rights and Control

You have full control over your personal information.
You may:

• Access or update your details anytime through your Hopin account.
• Withdraw consent or request deletion of your data by contacting us at info@hopin.co.in with “REMOVE” in the subject line.

Please note: deleting your data may limit or prevent your access to certain Platform services.

8. Children’s Privacy

Hopin’s services are intended for individuals aged 18 and above.
We do not knowingly collect personal information from minors.
If you believe a child has submitted data, please contact us immediately at info@hopin.co.in, and we will delete such information.

9. Updates to this Privacy Policy

Hopin may update this Privacy Policy from time to time to reflect legal or operational changes.
Any modifications will take effect once posted on this page.
We encourage you to review this page periodically for the latest updates.

10. Contact Information

For any concerns, feedback, or privacy-related inquiries, please contact:

Hop-in Farm and Fish Pvt. Ltd.
Email: info@hopin.co.in
Location: Mumbai, Maharashtra, India
Website: www.Hopin.co.in

Thank you for trusting Hopin.

We’re committed to ensuring that your shopping experience remains safe, transparent, and enjoyable.